Service
It's not just about managing travel accounts.
At HMHF it's about maintaining relationships.
Our comprehensive, consultative strategic approach meets our clients’ unique travel management objectives with measurable, proven results.
The HMHF management team is involved at every level of a client’s program and accessible at all times, eliminating delays in decision-making and providing immediate answers for any situation. We incorporate customized action plans that continually search for opportunities to lower your
overall travel cost without compromising service or satisfaction. HMHF account managers routinely engage in the following activities:
- Assess opportunities to create improved service solutions.
- Analyze purchasing patterns and expenses for savings opportunities.
- Negotiate vendor contracts for on-going cost reduction and effective supplier sourcing.
- Implement technology as it becomes available, affordable, and applicable.
- Manage and monitor contract benefits.
- Measure and report using accurate, actionable travel management data.
From development to implementation, HMHF’s Account Management team allows our clients to focus on the core aspects of business while we concentrate on the details of their travel programs.
Key aspects of our service include the following:
VIP Services: HMHF’s Executive Service Desk (ESD) provides optimum quality and superior levels of service for the exclusive use of high level executives with demanding travel schedules and requirements that are beyond the scope of the traditional reservation process.
24/7 Traveler Assistance: Available to assist HMHF travelers worldwide 24 hours per day, 7 days a week, 365 days a year, our after-hours/emergency service is staffed with hand-picked, expert staff offering multilingual capabilities and access to all major GDS systems.
Global Reach/Local Expertise: As an affiliate of BCD Travel, one of the world’s largest travel management companies, HMHF can offer a seamless global solution (including consolidated data at a multi-country level) in one language and currency. BCD’s offices are located in
more than 110 countries with locations throughout Europe, the Americas,
Asia-Pacific, the Middle East, and Africa. The HMHF-BCD Travel partnership offers local expertise and responsiveness paired with global resources for the best combination of industry strength and travel management services.
Implementation Track Record: HMHF’s operations, technology, and account management teams manage the implementation process as a complete end-to-end project. We develop a plan that delivers a smooth, timely transition with measurable results.
